Terms of Service

ScarceHost's Terms of Service

By using our services, you agree to:

1. Legal binding User Agreement

When you accept our User Agreement, you agree to be the first party to the User Agreement, which means that you must follow your part of the User Agreement and we agree to be the second party of the User Agreement, which means that we must also follow our part of the User Agreement.

When you register on our website, you agree that you are 13 years or older, accept the privacy policy, and agree to follow our User Agreement to avoid termination. Once you adhere to our User Agreement, you must follow it until it is canceled, deleted, or notified in writing that you no longer wish to have an account with ScarceHost.

We have the right to suspend, terminate and take other actions on your account and services if you do not comply with our User Agreement (including Privacy Policy, Cookie Policy, and Refund Policy).

We have the right to cancel the consent of your User Agreement (deleting the account and services) at any time if we think we should do so. If it happens, we will reimburse you for the amount paid for the active services you are currently using.

2. Laws

When you adhere to our User Agreement, you will follow the laws of your country and the laws of our business country to best experience our laws and yours. If you provide any laws that do not comply with our User Agreement, we will forcibly change the User Agreement.

3. Change of agreement

We have the right to change the User Agreement and you must follow the new copy of the User Agreement within 24 hours of updating. We will notify you of the new copy of the User Agreement on our discord server update channel.

4. ScarceHost account

To create the ScarceHost account on our website, you must be 13 years or older.

To purchase ScarceHost services, you must be 18 years or older, however, you can purchase with your parents permission, check with your parents before purchasing.

You assume responsibility for the hosting. You should understand that you will take responsibility if someone takes an action on your account or any other action taken by someone else, not you. If you detect that someone hacked your account or took some kind of action on your account, you must contact us within 2 days for a future solution.

We have all the rights to suspend, cancel or take any other action on your account if we find it necessary.

Your account must have valid details of a valid person (you), including email address and other information.

5. Cancellation of service

When you cancel the service, you agree that you can no longer claim the refund or continue the service. If you select about If you want to cancel the service as soon as possible, your service will end within 1-2 business days. If you select something you want to cancel on the 30th of your service month, it will be canceled on the 30th of your service month.

If you comply with the refund policy, you have the right to open the support ticket to cancel the service and get a refund, however, you will no longer be able to purchase our services.

We are not responsible for the loss of data if you cancel the service, be sure to make a backup of your data before requesting the cancellation.

6. Responsibility

- All services and websites are "AS IS". We do not assume any responsibility for loss, piracy or any other liability that may be. The responsibility is in your hands.

7. Prohibited actions

You are not allowed to perform prohibited actions such as cryptocurrency mining, hacking, brute force, overloading or any other type of action that may harm customers or the ScarceHost website / services.

8. Payment gateways

You are not allowed to make a chargeback or request a refund on our payment gateways (eg PayPal, other) as the chargeback fee will be too high to administer and it is possible to resolve the issue through our Refund Policy by ourselves (you as a customer and We as a service provider). You also cannot chargeback or request a refund on our payment gateways if you have received the promised service. Any chargeback or refund from the payment gateways will cancel your ScarceHost account and its services, you will no longer be able to recover your account or services unless you pay us the chargeback fee + the amount of the paid service + the 10 fee. % due to the chargeback situation.

9. Discord Server

You must remain in the discord server (https://discord.gg/92Zfh2bf2V) if you use ScarceHost services. If you leave the server, you acknowledge that your user account will be suspended and you will no longer be able to retrieve it until rejoining the support server and opening a General Support Ticket.

10. Resale

You are not authorized to resell our services or claim our services as yours. If you do, your account will be banned and you will no longer be able to use or receive our services. This category will not apply if you use reseller packages (for example reseller VPS hosting)

11. ScarceHost support

We are offering guaranteed time of support to all of our customers, however free customers do not have guaranteed time when we will respond / resolve your issue. If you are a paying customer, the issue should be fixed in 72 hours and a response should be received within 24 hours.

You are not allowed to swear against our support agents or take any other action that the support agents do not want. If this happens, you will no longer be able to use the media.

12. Downtime and maintenance

If we do any maintenance, we will make sure to publish the scheduled maintenance times in our discord server, in that time you accept that we have rights to carry out maintenance up to 48 hours and we do not have the right to reimburse you if the reason for the refund was maintenance.

If there is any downtime we do not grant any SLA credits or refunds, however if it is not resolved within 24 hours a refund will be provided to you.

13. Copyright / trademark / original notice

We are not affiliated with Mojang AB, Discord Inc or any company that owns the game or product for which we provide services. Use our support, not theirs.

Our official website is ScarceHost.uk. Any other website with similar or equal design, infrastructure or system is not affiliated with us! Beware of scammers claiming to be ScarceHost or using similar or similar infrastructure to ours. If you find one, please let us know right away so we can take legal action. If you were scammed by companies claiming to be ScarceHost, we cannot refund or return any money as we are not the ones who got the money.

Refund Policy

You can buy coins here!

You have the right to request a refund within 24 hours. However, you will need to provide a valid reason as to why you want to make a refund and some of our services do not apply to the refund policy, which includes dedicated servers, domains, account funds (coins) and management services (plugin setup package etc), and we may also decline your refund request if our payment gateway (e.g. PayPal, other) does not provide the refund option or the fees are too high . If you want to refund requests to your PayPal, we will not be able to refund the PayPal fee due to the new user agreement in PayPal. In the event You open the Refund Request, your refund request will be processed within 3 business days and the processing time will not count as the days of services used for the Refund Policy. You can request a refund at any time in our Discord Server. Once the Refund Request is completed, you may no longer be able to purchase the same service to prevent future abuse.